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Shipping & Returns

Returns and Exchanges We are committed to providing you with the best possible service.� If you have a problem with your purchase, please contact us within 48 hours at 888-772-8665 to discuss with our Account Executive. � If an incorrect order is received, there is a shortage or missing items, damaged or defective products including damaged during shipping, please contact us within 48 hours of receipt of shipment.� An RMA (Return Material Authorization) number must be obtained for all items that have been received by any of our partners and a pick up will be scheduled and products will be exchanged or credits are issued after the merchandise is received and processed at our corporate warehouse, 2510 Freedom Dr., San Antonio, Texas, 78217, USA. Returns after 30 days are at the sole discretion of Essential Med Tools.� A 20% restocking fee will apply and used or damaged returned products will be subject to additional fees.� All returned furniture and facial equipment must be in their original packaging or they will not be accepted for return.� All spa supplies, waxes, skin care products and other consumables must be in the original packaging and unopened to be returnable.� Shipping charges are non-refundable.� Special orders or custom orders are not returnable.� Purchases of Maya Beauty Engineering products including, but not limited to ThermaShape, ThermaSkin, Synergica, Oxymegastation or MayaPeel and all diamond or crystal microdermabrasion machines, DCS II and any other special or custom orders are final sales without return subject to shipping damage, defects and/or warranty repairs. We do not accept COD's for returned merchandise.� Please allow up to 4 weeks to process any refunds.� If you paid by check or credit card, your refund payment will be of the same tender.� A credit will only be issued to the same credit card used for purchase.

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